Using one’s Emotional Intelligence to better manage

Objective

• Understand the motive of emotional intelligence, how to use it wittingly in the day-to-day management role
• Understand one’s own feelings and emotions
• What is emotional Intelligence ?
• Different forms of intelligence and their contribution in the professional realm
• Emotions and management of a team
• Situations where emotions are predominate
• Impact on professional performance
• Distinguish between emotions and needs
• Exploit or modify emotions in a situation using them as an indicator
• Know how to analyze that which offends colleagues
• Give and accept signs of gratitude
• Formulate assertive requests
• Learn the keys of feed-back
• Learn to meta-communicate at a distance
• Training using simulations:
• adapt one’s attitude as an interlocutor
• Reaction when in conversation with a mean, irate, timid, etc. interlocutor